Cancellation and Refund Policy

Cancellation & Exchange Policy – MITRASO

 

At MITRASO, we take pride in delivering high-quality streetwear. Please read our policy carefully before placing an order.

 

1. Order Cancellation

 

• Orders can be cancelled within 24 hours of purchase by contacting our customer support team.
• Once an order is processed or shipped, it cannot be cancelled.

2. Exchange Policy

We offer exchange only, no refunds.

Exchanges are accepted under the following conditions:

• Wrong size received.
• Defective or damaged product (must provide proof such as unboxing video/photos).
• Incorrect product delivered.

 

Exchange Guidelines:

 

• Requests must be raised within 3 days of delivery.
• Product must be unused, unwashed, and returned with original tags & packaging.
• Exchange is subject to stock availability. If the requested size is unavailable, store credit will be issued for your next purchase.
• Customers are responsible for return shipping costs, except in cases of wrong or defective product delivery.

 

3. Non-Exchangeable Items

 

• Products without original tags or packaging.
• Items that appear used, washed, or damaged due to customer handling.
• Sale/discounted items (unless defective).

4. Contact Us

 

For cancellation or exchange requests, reach out to us at:

 

📧 support@mitraso.in

📞 +91-8107427893